By accessing and using Unitrust Chatbot, you agree to these Terms and Conditions. If you do not agree, please refrain from using this service.
Chatbot offers automated assistance for various services, including purchasing insurance products such as Motor, Travel, and Marine insurance. It also helps users obtain quotations, report claims, reprint certificates and policy documents, make payments, and connect with support. While every effort is made to ensure accuracy, the responses provided are for informational purposes only and should not be considered an official piece of advice.
The following are the action words used in the Chatbot
• Accuracy of Information: Users must ensure all information provided to the chatbot is accurate and up to date.
• Account Security: Users are responsible for safeguarding login credentials and personal identification information (e.g., PINs, passwords).
You agree not to:
• User Awareness: Users must notify Unitrust Insurance immediately if they suspect a SIM swap or any other form of identity theft.
• Limited Liability: The service provider will not be held liable for unauthorized actions resulting from a SIM swap unless the user promptly reports the incident.
• Mitigation Measures: The chatbot employs security checks, but users should independently verify sensitive actions (e.g., money transfers, account updates) through additional secure channels.
• Collection and Use of Data: Your interactions with the chatbot may be logged for quality improvement, fraud detection, and compliance purposes.
• Data Protection: We adhere to local data protection laws, e.g., NDPR to ensure the security and confidentiality of your data.
• Data Consent – At Unitrust we recognize the responsibility to protect the personal information you shared with us. By providing any personal data, you are consenting to the use of your personal data for processing your insurance cover and for our compliance purposes. You also consent that you may receive sensitive correspondence about the information you have provided via email or sms.
The chatbot is provided "as is" without warranties of any kind, express or implied. The service provider does not guarantee uninterrupted or error-free operation of the chatbot. While we strive to ensure the accuracy and reliability of the information provided, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the information, products, services, or related graphics contained in the chatbot for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
The service provider shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the chatbot. This includes, but is not limited to, damages caused by SIM swap fraud (WhatsApp hijack), device theft, data breaches, technical failures, or third-party actions.
For assistance or to report issues (including suspected fraud), contact our customer service at contactcenter@unitrustinsurance.com, call our representatives on 0700UNITRUST or visit our official website (www.unitrustinsurance.com).
We reserve the right to amend these Terms and Conditions at any time. Changes will be communicated via email/website update, and continued use of the chatbot constitutes acceptance of the revised terms.